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  • HOME
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      • THE ETI TEAM
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NETCOM red alarm LED is on, how do I find out what is happening and how do I correct it?

by ETI Staff | Jul 25, 2017 | NETCOM FAQs

Establish communications with the NETCOM dehydrator through the Ethernet interface (default IP address from the factory is 192.168.52.9). The default page is the status page and here you will see the alarm/s associated with the alarm LED in the status box. To...

Is there a way to make the system come on with temperature only?

by ETI Staff | Jul 21, 2017 | EUR-5A FAQs

The EUR-5A is designed to turn on and off, as the weather requires heat to deal with snow or icing conditions. Although a thermostatic dry contact switch can be used to override the system on for temperature alone, is not recommended since it will reduce the...

Why won’t the sensor turn on the system when it is snowing outside?

by ETI Staff | Jul 21, 2017 | EUR-5A FAQs

There can be several reasons for this. First start by checking the sensor supply voltage between pins 2 and 3 of the class two terminal blocks. It should be close to 24 VDC (the label on some unit incorrectly say 24VAC). If there is no voltage then check the fuse on...

Can I simulate a sensor call for heat to test the system?

by ETI Staff | Jul 21, 2017 | EUR-5A FAQs

Yes, to test the system by simulating a sensor call for heat, connect a short jumper wire between terminal block terminals 25 (sensor signal) and 24 (sensor ground). Now the Heat LED should turn on within 10 seconds and the control relay should close. If the Heat LED...

When the system was installed the high temperature sensor was not installed, can I still make the unit work?

by ETI Staff | Jul 21, 2017 | EUR-5A FAQs

The High Temperature limit sensor is intended for two purposes, either as a slab sensor when the EUR-5A is used for heating sidewalks, patios or drives ways or for ambient air temperature when the unit is used for roof and gutter melt systems. In roof and gutter...
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